Privacy Policy

Last updated: August 28, 2026

At Ivory Paws Homes, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, place an order or otherwise interact with Ivory Paws Homes.

1. Information We Collect

When you visit our store or place an order, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment information
Device and browser information
IP address
Information about how you interact with our website

We only collect information that is reasonably necessary to operate our store, process orders and provide our services.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of your purchases
Provide order confirmations and tracking information
Respond to customer enquiries
Process payments and prevent fraudulent transactions
Improve our website, products and customer experience
Send marketing communications where you have provided appropriate consent
Comply with legal and regulatory obligations

3. Payment Information

Payments are processed through secure third-party payment providers.

Ivory Paws Homes does not generally have access to or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve your shopping experience.

Cookies may also be used by third-party services that help us with analytics, advertising and marketing.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings, although doing so may affect certain features of our website.

5. Marketing

If you choose to subscribe to our marketing communications, we may use your email address to send you information about products, offers, promotions and updates from Ivory Paws Homes.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

We will not send marketing communications where your consent is required unless you have provided the appropriate consent.

6. Sharing Your Information

We may share relevant information with trusted third-party service providers when necessary to operate our business.

These may include:

Payment processors
Shipping and delivery providers
Shopify and related service providers
Email and marketing service providers
Website analytics and advertising platforms
Fraud prevention and security services
Professional advisers where necessary

We do not sell your personal information to third parties.

Third-party providers may process information in accordance with their own privacy policies and applicable data protection requirements.

7. Data Security

We take reasonable technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of certain personal information

If you would like to exercise a privacy right, please contact us.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be posted on this page with the revised "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Ivory Paws Homes through our Contact Us page.

Ivory Paws Homes 🤍