Shipping Policy

Last updated: August 28, 2026

At Ivory Paws Homes, we aim to make your shopping experience as simple and transparent as possible. Please read the information below regarding order processing and delivery.

📦 Order Processing

Once your order has been placed, please allow 1–3 working days for your order to be processed and prepared for dispatch.

Orders are not processed or dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

🚚 Delivery Times

Our standard delivery timeframe is:

7–14 working days

Delivery times are estimates and begin once your order has been dispatched.

Please note that actual delivery times may vary depending on your location, courier delays, customs processing and circumstances outside of our control.

During busy periods, holidays or promotional events, deliveries may take longer than usual.

🌍 International Shipping

We may offer shipping to selected countries. Available shipping destinations and any applicable shipping costs will be displayed at checkout.

International orders may be subject to customs duties, taxes or other fees imposed by the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated.

📍 Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow a short period for tracking information to become active after dispatch.

If your tracking information has not updated for several days, this does not necessarily mean your parcel is lost. Tracking updates can sometimes be delayed while your order is in transit.

🏠 Incorrect Delivery Information

Please ensure that your delivery address is correct before completing your purchase.

Ivory Paws Homes cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your address after placing your order, please contact us as soon as possible. While we will do our best to help, we cannot guarantee that changes can be made once an order has entered processing.

📦 Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can investigate.

Please note that delivery delays can occasionally occur due to circumstances outside our control, including courier delays, customs processing, severe weather or other unforeseen events.

❗ Damaged Items

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging.

We will review the issue and work with you to find an appropriate resolution.