Terms of Service

Last updated: August 28, 2026

Welcome to Ivory Paws Homes. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Ivory Paws Homes operates an online retail store offering pet and home products.

Throughout these Terms, "we", "us" and "our" refer to Ivory Paws Homes.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Copy, reproduce or commercially exploit our website content without permission
Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, provide a refund or cancel the affected order where appropriate.

5. Prices & Payments

All prices displayed on our website are shown in the currency indicated at checkout.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing error.

Payment must be successfully received before an order can be processed.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel an order where appropriate, including in cases involving suspected fraud, obvious pricing errors or product availability issues.

If we cancel an order after payment has been taken, you will receive an appropriate refund.

7. Shipping & Delivery

Our standard delivery timeframe is approximately 7–14 working days after dispatch.

Orders generally require 1–3 working days for processing before dispatch.

Delivery times are estimates and may vary due to courier delays, customs processing, weather, public holidays or other circumstances outside our reasonable control.

For further information, please see our Shipping Policy.

8. Returns & Refunds

Our Returns & Refunds Policy explains how returns, refunds and issues with orders are handled.

Nothing in our policies is intended to restrict or exclude any statutory consumer rights you may have under applicable UK law.

For further information, please see our Returns & Refunds Policy.

9. Pet Product Use

Our products are intended for their stated purposes only.

Customers are responsible for reading and following any product instructions, warnings and usage guidance.

Where appropriate, pets should be supervised when using products.

Ivory Paws Homes cannot be responsible for damage or injury resulting from misuse, modification or failure to follow product instructions.

Nothing in these Terms limits liability where it would be unlawful to do so.

10. Intellectual Property

All content on our website, including but not limited to:

Logos
Brand names
Product images
Photographs
Graphics
Text
Website design
Product descriptions

is owned by or licensed to Ivory Paws Homes unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

11. Third-Party Services

Our website may use third-party services and platforms to provide features such as payments, analytics, advertising, reviews and delivery.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent operation or policies of third-party services.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Ivory Paws Homes will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

13. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, strikes, transport disruption, government restrictions, internet or telecommunications failures, or other unforeseen events.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms where legally applicable.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales, unless applicable consumer protection law in your place of residence provides otherwise.

Any disputes will be subject to the applicable courts and legal requirements.